Return and Exchange Policy
For Domestic Orders Only
I am thrilled to have you as a customer and want you to have a dazzling shopping experience with me! If you are not satisfied with your purchase, please return it for a refund or exchange within 30 days of the date of receipt. Returned items need to be in their original condition without signs of wear, damage, or alteration. This includes gift boxes and velvet pouches. Unfortunately, I can’t accept returns any other way.
If any order items are damaged during transit contact me immediately for assistance within 30 days. I am not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind. There is no warranty on color (as far as how it will last), color changes, or stones coming out. I do not offer returns or exchanges on used items.
Engraved items and special order items are Final Sale and are not eligible for a refund or exchange.
Note: Your shipping fee will not be refunded.
Returns are Inspected and Processed within 7 Business Days
Returns are inspected and processed by my returns department within 7 business days of receipt. I am not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. I do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period. They will be sent back to you; if you reject that return shipment, I reserves the right to liquidate the inventory and withhold your credit.
Note: If you use your own courier service, you are responsible for filing a claim with the courier if items are damaged during return shipping.
International Returns & Exchanges
For my international customers I now accept returns and exchanges. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let me know right away so I can file a claim with the carrier. I will either ship you a replacement or issue a refund after the claim is granted.